Shipping & FAQs
We offer free shipping to Mexico and the United States. We also absolve all customs and duty taxes incurred so there are no surprises. As soon as your order is placed, we will begin working on your creation but we need about three weeks from the order date to ship. All orders are shipped via UPS and you will receive a tracking number as soon as it goes out.
All custom orders (anything made to your measurements) cannot be returned which is why we ask you take your measurements very, very carefully with a soft measuring tape. We also do not accept returns on monogrammed garments. We hope you understand!
We accept returns on sized, unworn garments without any traces of wear within 14 days of the date it arrived to you. Just note that we cannot cover the cost of return shipping, we hope you understand!
We accept all credit cards and Paypal.
We use standard American sizing to make purchasing from us easier. Many of our fits (anything described as "relaxed, straight") are unstructured throughout the body to make it easier to accommodate different body types. We understand the inherent challenges involved in standardized sizing and realize it is not a perfect science. But we do our best to create designs that are both inclusive yet feel tailored and special.
There is a science, however, to taking your measurements. Please make sure you visit this section on our site if you are providing your own measurements and please use a soft measuring tape when taking them. If you have any questions at all, we are happy to help and can take calls, video chats or emails to address any concerns when choosing your size. To begin the conversation please email our founder at Olivia@ChavaStudio.com.
We use mostly extra yardage fabrics in our creations (sometimes referred to as deadstock, which is a far more sustainable way of creating clothing). It does mean, however, that when we run out of fabric, we run out. There is something special about such a limited run of garments, but we also realize this can be frustrating! We re-release styles regularly in new fabrics as well. Our mission is of course to not add to the excessive waste of the retail industry! We believe this is how we all should shop: Finding special clothes that are designed to last, made just for you, with materials that need a home whenever possible.
We do everything possible to offer you the most fair pricing we can. We believe a handmade garment is a special and considered purchase—and it's one that takes quite a bit of time to make. Many of our shirts take upwards of a single day to produce. We also believe that if you are going to make such a special purchase there should be no surprises or unexpected fees which is why we cover taxes, duties and shipping. If you've ever purchased something and it arrived with a hefty duties bill, you know how much of a relief it is to not worry about it! We hope you feel your Chava purchase is worth every penny.
We are based in a 30-year-old family run studio in the heart of Mexico City. This studio is one of Mexico's premier suppliers of luxury fabrics which means we have access to some of the most beautiful fabrics in the world. We are happy to book appointments for anyone who would like to visit us! You may come by to try our samples or place a custom order where we can take your measurements. Please contact Olivia@ChavaStudio and we will arrange a time.
Most garments we make can be hand or machine washed (dry cleaning is not a sustainable option and there is no need!). Please wash on a cold or gentle cycle and hang to dry. You may iron once dry if you wish.
Chava Studio is "a celebration of femininity," but this does not mean that we only design for women! Our standardized sizing is based on traditional women's sizing, but you should feel free to provide your measurements if there is a style you would like made for you.